You may need to power cycle the printer and wireless router to restore network communication.If the print job is sent to the correct (connected) printer, you will see this: If the print job is sent to a printer no longer connected to the computer, you may see this: For other versions of Windows ( Vista / 7 / 8 / 8.1 / 10 ), select Programs and Features. Canon pixma mx922: printer shows offline when printer is online. For Windows XP, select Add or Remove Programs. In the Run box, type control panel and select OK. Make sure that you've selected the correct printer. Disconnect the USB cable connected to the printer or turn the printer OFF. Select the Printer menu, then remove the check from Use Printer Offline. Right-click on the icon for your printer, then select See what's printing. In the Run box, type control printers and select OK. have been thru 2 sessions with canon tech support.no help. Hold down the Windows key on the keyboard and type the letter R. This opens a Run box. My pixma mx922, when I attempt to print multi page docs prints partial pages or only the last page then multi blank pages, I get message printer not responding. If you're using a Windows PC, make sure that "Use Printer Offline" is not enabled. If the signal strength is lower than 80%, move the printer closer to the router if possible. The higher the percentage, the stronger the signal. To do this, print out the network settings. To verify this, print out the network settingsfor the printer and compare the network name (SSID) to the network name for Windowsor the network name for Mac ®.Ĭheck the signal strength of the printer. However, I still cant scan from the scanner/printer itself (only from the Scanner Utility). Make sure that the printer and computer are connected to the same wireless network. Make sure that the printer is plugged in and powered on. If you try to print and see a message that the printer is offline, here are some things to check.
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